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As I am just one person here, this may be the best
way to book an apartment:
- each apartment has a Book Now link near its
name. Since I get fewer Bookings than Enquiries,
I can deal with these in priority to Enquiries.
- each apartment also has a button or link to
the Enquiry form. Please fill in at least one
of these. The programming on the site is based
on the information you provide. Please don't leave
phone numbers and email addresses on a phone message,
I generally can't hear then accurately and I would
need to listen to the whole message repeatedly.
- only after enquiring online, you can telephone
to check progress having given a reasonable time
for a reply to be made by email. I will generally
reply by email unless the stay is really imminent.
We have dealt with about 70,000 enquiries on this
site since inception!! So I have organised ways
to follow up on these, making sure they are replied
to. Do remind me if I miss anything of interest
to you. I have many folders and sub-folders of
emails and occasionally some get missed.
Your enquiries tell me what you are looking for.
So I may also suggest other ideas.
Emails to you from the web site may end up in
your JUNK folder. Please check this for responses.
How I prioritise my time:-
- I review emails regularly but I follow up Booking
requests first;
- emails from people I know;
- 'Ask a question' questions - each apartment
has an Ask a Question link;
- reviewing unanswered Enquiries done on the site;
- faxes;
- telephone calls - where they alert me to a written
request;
Within the above, I do web site development and
updating listings. Doing the above requires multi-tasking
and multiple communication, so transcribing telephone
messages is not high on the list! They usually sound like this.) |
