Cancellation policy/Terms & Conditions Policies are individual to the apartment provider. Here is a preview of the terms and advice for the apartments in this group. Many people ask for early arrival. If your arrival time means that the apartment cannot be let for the previous night, then you will need to pay for the previous night. Closer to the arrival date (eg a few days before), it may be clearer whether the apartment is booked the previous night and whether there is flexibility. However, in many places, you can leave bags early in the day while the apartment is prepared for your later arrival.

Cancellation and Early Departure Policy Our Terms and Conditions of Business set out in full our policy on cancellations and alterations to bookings. This is a summary sheet only. Unless you comply with the terms of our Cancellation and Early Departure Policy as stated in our Terms and Conditions of Business, we reserve the right to charge you for early cancellation in line with the number of days, weeks or months notice that were not given to us. The notice period required to avoid a charge for cancellation is as follows: Length of stay Cancellation or Early Departure notice required Up to 7 nights 72 hours notice 8 to 21 nights stay 7 days notice 22 nights to 30 nights 14 days notice 31 nights to 42 nights 21 days notice 43 nights+ 30 days notice Extension to Accommodation Period Booked If you believe that you are likely to need to extend your accommodation period beyond the period originally booked and paid for, then you should notify us of this requirement as soon as possible. We can not guarantee any extension of your accommodation period, but, subject to availability, we will consider any such requests provided that they are submitted within the following timescales: Length of additional stay Notice required Up to 7 nights 72 hours notice 8 to 21 nights stay 7 days notice 22 nights to 30 nights 14 days notice 31 nights to 42 nights 21 days notice 43 nights+ 30 days notice We reserve the right to apply a different nightly, weekly or monthly rental rate to any extension to the accommodation period, as per condition 2.4 of our Terms and Conditions of Business. ************************************************************************ FULL TERMS AND CONDITIONS These terms and conditions of business (“Conditions”) form a binding contract between us, Clarendon Serviced Apartments and you, the person or organisation making the booking, and all adult members of the party (collectively the “Guests”) who will stay in Clarendon’s serviced apartment(s) (the “Property”). 1. BOOKING PROCEDURE 1.1. These Conditions are accepted by you (on your own behalf or on behalf of the organisation you represent) and on behalf of the Guests, either at the time when you submit a booking form to us (whether online, by post, by fax or by email) or (when a booking is made with us by telephone) at the moment when payment is made. 1.2. It is your responsibility to ensure that all Guests are given a copy of these Conditions and understand that they are bound by them. This applies to booking agents who must ensure that their client accepts these Conditions and confirm this to us in writing, before proceeding with the booking on their client’s behalf. 1.3. The booking procedure is only complete when we send to you (to the address stated on the booking form or provided over the telephone) written confirmation or an invoice which confirms the booking. 2. PAYMENT 2.1. Payment is to be made in pounds sterling only. 2.2. Full payment is due at the time of the booking. 2.3. Payment must be made with a valid credit or debit card, which has an expiry date that is later than the date on which the intended stay in the Property will end. 2.4. Prices are quoted in pounds sterling and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the booking (see 4.5). 2.5. All prices quoted are exclusive of Value Added Tax (“VAT”) (unless otherwise stated) and you will be required to pay VAT (where chargeable) at the prevailing rate. 2.6. Invoices confirming the booking will be dispatched as part of the booking procedure. 2.7. Should your account be overdue for payment we reserve the right to charge interest at 4% above the Bank of England base rate from the due date for payment. 3. ADDITIONAL CHARGES 3.1. The debit or credit card details used for the booking will be held and that debit or credit card will be charged for all additional charges incurred by any Guest (“Additional Charges”), such as: 3.1.1. breakages, loss or damage to the Property or any of its contents; 3.1.2. cleaning / specialist treatment charges where more than routine cleaning is needed or smoking has occurred in a non-smoking apartment; 3.1.3. additional housekeeping services (details available on request); 3.1.4. personal check in fees (at £65.28 (inc VAT) Mon – Fri 8am – 6pm and £93.41 (inc VAT) at all other times and on bank holidays); 3.1.5. check in or check out inventories, where requested, at £65 plus VAT (1 bed), £85.00 plus VAT (2 bed) each; 3.1.6. lost keys, electronic fobs or car park passes (at £50 (inc VAT) each set); 3.1.7. call out charge for locked out Guests (at £50 (inc VAT) per call out); and 3.1.8. any other financial loss to us e.g. where damage means the Property cannot be immediately re-occupied and our administrative costs. 3.2. A written statement of the Additional Charges will be sent to you at the time the debit or credit card is charged the sum of the Additional Charges. 3.3. Where the level of the Additional Charges are not stated in these Conditions, we will charge the actual cost of the cleaning, replacement, repair, services or loss (as appropriate) to you, together with any administration costs. 4. CANCELLATIONS / ALTERATIONS TO BOOKINGS 4.1. A cancellation charge will not apply and a full refund will be given where appropriate written notice of the cancelled booking has been received by us. 4.2. The notice periods are: 4.2.1. for bookings of 7 nights or less, 3 days clear notice prior to the date of arrival; 4.2.2. for bookings of 8 to 21 nights, 7 days clear notice prior to the date of arrival; 4.2.3. for bookings of 22 to 30 nights, 14 days clear notice prior to the date of arrival; 4.2.4. for bookings of 31 to 42 nights, 21 days clear notice prior to the date of arrival; and 4.2.5. for bookings of 43 nights or more, 30 days clear notice prior to the date of arrival. 4.3. Where insufficient notice is given, the cancellation fee will be the nightly charge for the apartment multiplied by the number of extra days notice that should have been given, e.g. where ten days notice is given when fourteen is required, the cancellation fee is equivalent to price of the first four nights. The price for the cancelled nights that fall after the expiry of the notice period will be credited to the credit or debit card with which you paid. 4.4. Where a Guest wishes to depart before the booked departure date, the cancellation fee and notice periods at condition 4.2 will apply, and you will be charged the nightly rate multiplied by the number of days which should have been included in the notice period. Notice of early departure must be received by us in writing for refunds to apply where due. 4.5. Where a Guest wishes to extend the period of stay in the Property written notice should be given to us as soon as possible. 4.6. We cannot guarantee any extension, which is subject to availability of the Property. An alternative apartment may be offered if the Property has been booked for all or part of the required extension period. 4.7. We reserve the right to charge a different price for the Property for any period of extension. Payment for the extension period will be required immediately that we confirm the availability of the Property or alternative apartment(s) to the Guest or to you. 4.8. These Conditions apply to any extension of the booking in the same way that they apply to the original booking. 5. GROUP BOOKINGS Bookings made for ten or more apartments are subject to our Supplemental Terms and Conditions of Business for Group Bookings which differ from these Conditions in material respects. Please telephone us and request a copy of the Group Bookings Supplemental Terms. 6. ARRIVALS AND DEPARTURES 6.1. Check in is from 14:00 on the date of arrival. 6.2. Check out is before 10:00 on the date of departure. 6.3. You or the Guest should contact us at least 48 hours prior to arrival at the Property to confirm the arrival time and the key collection procedure for the Property. 6.4. The Welcome Pack within the Property will confirm the procedure for check out. 6.5. Out of hours check in is available for an Additional Charge, as is the provision of check in and check out inventories. If these services are required please contact us in advance. 7. ACCOMMODATION 7.1. The Property is not for use as the principal home or residence of the Guests and is for use as temporary accommodation, or as accommodation in connection with the business needs of you, your organisation and/or the Guests. The Guests only have the right to use the Property pursuant to these Conditions and no relationship of landlord and tenant is created. 7.2. We cannot guarantee the exact apartment number(s) prior to arrival but will accommodate the Guests in apartment(s) of an equivalent standard and nearby location. No refund will be payable in such circumstances. 7.3. The Property is only to be used by the maximum number of Guests suitable for the Property, as advertised by us. All Guest names should be submitted at the time of booking. Any variation in the identity of the Guests must be notified to us in writing in advance of arrival. The Property must not be slept in by any other persons. All Guests must have identification documents with them on arrival for checking. 8. FACILITIES AND SERVICES 8.1. The price for the use of the Property includes: 8.1.1. the supply of water, electricity, gas, sewerage, (as applicable); 8.1.2. payments in respect of Council Tax; 8.1.3. television licence fee; 8.1.4. telephone line rental; 8.1.5. one broadband internet connection; 8.1.6. weekly housekeeping service (including general cleaning, changing of linen and towels, making of beds, removal of rubbish); 8.1.7. weekly supply of fresh bed linen and towels; and 8.1.8. routine maintenance, e.g. light bulb changes. 8.2. The price for the Property does not include: 8.2.1. items listed at condition 3.1 above; 8.2.2. telephone call charges; or 8.2.3. the provision of food or beverages. 8.3. We cannot be held responsible for any failure or interruption of services to the Property, or for any damage, disruption or noise caused as a result of repair works being carried out in another part of the building. 9. ACCESS 9.1. Guests do not have exclusive access to the Property and we, our staff and contractors have the right of access to the Property at all reasonable times (and at all times, in the case of an emergency) without notice to the Guests. 9.2. Weekly housekeeping visits to the Property will occur without notice in the time slot detailed in the Welcome Pack at the Property. 9.3. We will issue one set of all necessary keys, fobs and car park access passes (if applicable) for each apartment, unless otherwise requested in advance (in which case a £50 deposit may be taken for each additional set of keys supplied). We will retain a full set of keys for access to the Property. 10. GUEST RESPONSIBILITIES 10.1. Guests must comply with the regulations for use of the Property set out in the Welcome Pack, located in the Property. If any Guest breaches any of these Conditions or the regulations we reserve the right to request the Guest to vacate their apartment immediately, without refund. 10.2. Guests must not smoke in any Property designated by us as a non-smoking apartment. 10.3. Pets must not be kept at or allowed to visit the Property. 10.4. Guests are responsible for the safety of their own belongings and the behaviour of their children whilst at the Property. 10.5. Guests must use the Property responsibly and with respect for other guests staying in nearby apartments. 10.6. Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of arrival, wear and tear allowing, and must leave the Property in the same state of cleanliness and general order as it was on arrival, in order to avoid incurring any Additional Charges. 10.7. Guests must notify us of all damage, loss or broken items, or matters requiring maintenance, in the manner set out in the Welcome Pack. 10.8. Guests’ possessions must be removed from the Property on the date of departure. All lost property will be kept by us for a minimum of three months from the date of discovery, and thereafter may be discarded. 11. BROADBAND AND TELEPHONE 11.1. We are not responsible for loss or damage to Guests’ own computers whilst in the Property or whilst connected to the broadband connection at the Property. 11.2. Guests must not use the broadband connection at the Property for illegal or immoral purposes. 11.3. Guests are responsible for the cost of telephone calls at the Property and must contact the telephone provider direct, in accordance with the instructions in the Welcome Pack, to use the telephones for outgoing calls. 12. HEALTH AND SAFETY We take the health and safety of all Guests seriously. Guests should read the Health and Safety Policy in the Welcome Pack located in the Property on arrival and must comply with all requirements of that policy at all times. 13. CIRCUMSTANCES BEYOND OUR CONTROL The provision of accommodation and services by us under these conditions is subject to any unexpected and uncontrollable events (e.g. industrial disputes) for which we shall not be liable. 14. FEEDBACK AND COMPLAINTS We welcome feedback from our guests. If you are not entirely satisfied with the service offered you should notify the apartment manager in the first instance. If the problem cannot be resolved during your stay please contact us at our head office (see condition16.7). Our policy is to acknowledge complaints within 5 working days. 15. DATA PROTECTION AND PRIVACY Our privacy and data protection policy (which applies to the booking and to these Conditions) is available to view on our website: http://www.clarendonuk.com or a copy can be requested from our telephone booking line. 16. GENERAL 16.1. Paragraph headings do not affect the interpretation of these Conditions. 16.2. Notice in writing means by fax or post to the fax number or address on the booking form or on our website. 16.3. We are not liable for loss or damage to Guests’ belongings, however caused. Guests should ensure their own insurance policy covers these items during their stay at the Property. 16.4. These Conditions apply to all bookings, even those made on non-Clarendon booking forms, and over-ride all other terms and conditions on such booking forms. 16.5. These Conditions apply in full to the extent that they are not expressly varied by us in writing and such variation is notified to you. 16.6. These Conditions are governed by the laws of England and any dispute about these Conditions shall be submitted to the exclusive jurisdiction of the courts of England. 16.7. Clarendon Serviced Apartments is a brand name of Shadowgrade Developments Limited (co. no. 2223106) whose registered office is at Wraysbury Hall, Ferry Lane, Staines, Middlesex, TW19 6HG. ********************************************************************************* CLARENDON SERVICED APARTMENTS SUPPLEMENTAL TERMS AND CONDITIONS OF BUSINESS FOR CLIENTS WITH CREDIT FACILITIES These terms and conditions (the “Supplemental Terms”) are supplemental to, and vary, the terms and conditions of business headed “CLARENDON SERVICED APARTMENTS TERMS AND CONDITIONS OF BUSINESS” (the “General Conditions”) and are applicable to bookings made in respect of Clarendon’s serviced apartments (the “Apartments”) by those who have had credit facilities extended to them by Clarendon, which offer more favourable payment terms to valued customers (“Credit Customers”). These Supplemental Terms, read together with the General Conditions (as varied by these Supplemental Terms), form a binding contract between us, Clarendon Serviced Apartments and you, the person or organisation making the booking, and all adult members of the party (collectively the “Guests”) who will stay in the Apartments. 1. INAPPLICABLE CONDITIONS 1.1. General Condition 2 does not apply to Credit Customers and Supplemental Term 2 (Payment) below instead applies to all Credit Customers 1.2. All other General Conditions apply to Credit Customers. 2. PAYMENT 2.1. Payment is to be made in pounds sterling only. 2.2. Payment must be made: 2.2.1. with a valid credit or debit card, which has an expiry date that is later than the date on which last Guest(s) will check out of the Apartment(s); or 2.2.2. by direct bank transfer to Clarendon’s bank account, quoting our invoice number as the reference. Please remit funds to account number: 60313939; sort code: 20-72-17; branch: Barclays Bank PLC, Richmond, Surrey; or 2.2.3. by company cheque. 2.3. Prices are quoted in pounds sterling and are subject to change. Once a booking has been confirmed we will not increase the prices unless you alter the booking (see General Condition 4). 2.4. All prices quoted are exclusive of Value Added Tax (“VAT”) (unless otherwise stated) and you will be required to pay VAT (where chargeable) at the prevailing rate. 2.5. The accommodation fee payable by you is the total cost for the use of the Apartment(s) for the period booked at the price quoted. 2.6. Invoices confirming the booking and the accommodation fee payable will be dispatched as part of the booking procedure. 2.7. The accommodation fee is due for payment within 14 days of the date of our invoice, or, if the first Guest is due to check in to one of our Apartments sooner than 14 days from the date of our invoice, the accommodation fee must be paid to us prior to the day on which that Guest will be checking in. 2.8. If the accommodation fee has not been received by us in full prior to the date of the arrival of the first Guest, access to the Apartment(s) will be denied. 2.9. Payment resulting from an extension or variation to a booking must be made immediately following our confirmation of the extension or variation of the booking or the change to the booking will not be permitted. 2.10. If, as a result of minor changes being made to the booking by a Credit Customer (but not a cancellation or part cancellation of the booking), the Credit Customer is due a credit, we will pay the credit due within 14 days of the date on which the last Guest(s) checks out of the Apartment(s). Cancellations and part cancellations are dealt with at Condition 4 of the General Conditions. 2.11. Should your account be overdue for payment we reserve the right to charge interest at 4% above the Bank of England base rate from the due date for payment, which is the date falling 14 days after the date of our invoice, or the date prior to the date on which the first Guest will check in, if sooner.