Cancellation policy/Terms & Conditions

Policies are individual to the apartment provider. Here is a preview of the terms and advice for the apartments in this group. Many people ask for early arrival. If your arrival time means that the apartment cannot be let for the previous night, then you will need to pay for the previous night. Closer to the arrival date (eg a few days before), it may be clearer whether the apartment is booked the previous night and whether there is flexibility. However, in many places, you can leave bags early in the day while the apartment is prepared for your later arrival.


Guarantee Policy:

A valid credit card is required at the time of booking to guarantee your reservation.

*As of 1st January 2011 VAT (Value Added Tax) is levied at 20%. The rate for VAT is subject to government legislation and will be levied according to the prevailing rate on the day which the charge is incurred. (VAT is only refundable to relevant businesses registered for VAT in the EU.)

Should you need to cancel your reservations or amend the arrival date, please inform us no later than 3pm, 1 day prior to your arrival date? Any cancellations after this deadline, or failure to arrive, will incur a fee of one night's accommodation. In the event of cancellation, please ensure you note your cancellation reference number.

Check in is guaranteed from 3pm onwards, and check out is required no later than 12 noon.

Please be aware that upon check in to the apartment block you will be asked to provide a Credit Card in order for us to obtain an authorization for intended sale from your card issuer. The required authorization process can only be completed with a Credit Card and unfortunately not a Debit Card. Should you wish to present a debit card on arrival a sale will be processed for the total amount due for all accommodation reserved along with a GBP 50.00 per night refundable deposit. On the date of your departure you can settle your bill with any of the following payment methods: MasterCard, Visa, American Express, Maestro or Cash (British Pounds Only).